Over the past few months your POB leadership has continued to meet to discuss any ongoing issues in the transition to Blue Shield of CA for our public service retirees. After many meetings with BSC and Health Service System leadership, we are happy to report that the number of complaints we are receiving have somewhat settled down.
However, we know there are still problems, and we continue to receive your calls and emails. If you are having issues, we ask that you also call the BSC customer service number located on the back of your BSC card: (800) 370-8852. Of course, we continue to monitor the situation and encourage you to reach out to us as well. We will try and resolve any other ongoing issues as quickly as possible.
We have heard about slow reimbursements for some of your claims, and we are trying to resolve them on a one-on-one basis. We also know acupuncture continues to be a problem, particularly around the number of sessions that BSC will reimburse. The number of visits is 24 annually. Be sure to get prior approval from your primary care physician before scheduling your appointment.
We are in ongoing talks with HSS to discuss improvements to the dental plan available to retirees.
And finally, we are talking to other senior advocacy groups to explore potential partnerships to advocate for senior issues with legislators. Of particular interest are the motorized scooters that are now allowed to drive on sidewalks, creating particular hazards for seniors.
We rely on your generous donations to continue our good work! If you are able, please donate today!
Thank you,
Fred Sanchez
Protect Our Benefits
President